Autonomous Customer Intelligence: Turning Context Into Action
In today’s enterprise landscape, organizations face mounting challenges in delivering seamless, personalized customer experiences and deploying AI solutions that scale beyond pilot phases. Fragmented data, disconnected systems, and lack of contextual understanding hinder the effectiveness of AI agents and marketing campaigns. Despite significant investments, most AI initiatives stall due to poor governance, inconsistent data access, and limited integration across business functions.
Teradata’s Customer Intelligence Framework is your foundation for real-time, adaptive, and autonomous customer engagement. Its architecture seamlessly connects insights, signals, and actions, enabling enterprises to deliver highly personalized experiences at scale.
This framework includes Vantage Customer Experience (VCX) to empower marketers, unify data, and orchestrate hyper-personalized journeys across channels that drive measurable business impact. It also supports the deployment of intelligent agents—autonomous decisioning entities that continuously learn from customer behavior, optimize engagement strategies in real time, and act on signals with precision. These agents enhance agility and scalability, ensuring every interaction is contextually relevant and aligned with business goals.
Find out how you can design, deploy, and manage autonomous customer experiences—without needing deep technical expertise. This session will show how intuitive interfaces, natural language capabilities, and real-time decisioning come together to deliver hyper-personalized, scalable customer engagement across channels.
In this session, you’ll see:
- Intuitive strategy design: Explore how business users can easily discover and configure interaction points, channels, and decisioning rules using a guided, agentic interface.
- Natural language-driven personalization: Watch how marketers use plain language to build and deploy hyper-personalized offers, alerts, and messages across touchpoints.
- Real-time 1:1 engagement: See how the system delivers next-best experiences in the moment—adapting to customer needs during live interactions like call center conversations.
Speakers include:
David Whittaker
Manager of Global Customer Experience Applications at Teradata
David Whittaker is a Senior Technologist at Teradata’s AI & Analytic Applications Center of Excellence, where he designs and scales AI-driven software platforms that sit at the intersection of architecture, data, and product. His work focuses on agentic systems, large language models (LLMs), and retrieval-augmented generation (RAG) on governed data. David is known for turning strategy into production-ready systems, authoring reference architectures, and driving modernization efforts across teams and geographies.
Tony Brown
Director of Global Applications Solutions at Teradata
Tony Brown is the Director of Global Applications Solutions at Teradata, based in Bristol, UK. With a background in product management and business development across analytics and financial services, Tony brings deep expertise in customer experience, big data, and enterprise software. Prior to his current role, he held leadership positions at D4t4 Solutions and Teradata, driving innovation in data-driven applications and strategic solutions.