Introduction

This Privacy Statement provides clear and accurate information about the privacy and personal data protection (“Privacy”) measures adopted by Teradata Corporation and its subsidiaries worldwide (collectively, “Teradata,” “we,” “us,” “our”). It also explains how we process your Personal Data, including how we collect, use, access, retain, transfer, disclose, and handle it. French, German, Italian, Spanish, Brazilian Portuguese, Polish, and Japanese translations to this document are in the Statement PDF.

“Personal Data” means information that identifies you directly, like your name or email address. It also includes information that can be reasonably linked or combined with other information to identify you, like an account number or IP address. Some countries and Privacy laws use terms like “Personal Information” or “Personally Identifiable Information” for the same types of information. In this Privacy Statement, we use the term Personal Data to mean all such terms. We are committed to transparency and ensuring you are informed and confident about how we handle your Personal Data.

This Privacy Statement applies to all offline and online interactions across all channels with our Visitors, Customers, Partners, Applicants, Employees, and Others as defined below. Such channels include Teradata websites, social media sites, education and networking sites, mobile and desktop applications (“apps”), data analytics platforms and associated services and sites, other online portals, contacts, and communications between you and Teradata. This Privacy Statement also applies to any other scenario where it is incorporated by reference.

Who We Are

At Teradata, we believe that people thrive when empowered with trusted information. That’s why we built the most complete cloud analytics and data platform for AI.

By delivering harmonized data, Trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

We drive positive impact for hundreds of millions of people every day around the world with faster, flexible data integration and trusted, cost-effective AI innovation.

We are a global organization, incorporated in the U.S. State of Delaware, with our corporate headquarters in California. We have employees worldwide, and as such, our information sources, data subjects, data flows, and supply chain span the globe. 

Our Approach to Privacy

Protecting Privacy is part of our culture, values, and everyday conduct at Teradata. We are dedicated to our customers. Integrity, responsibility, and being people-focused are among the core values we apply to all aspects of our business, including Privacy. Our management sets the tone regarding the importance, requirements, standards, and practices for Privacy at Teradata.

We have elected to adopt a globally uniform approach to Privacy, as set out in this Privacy Statement. In the unlikely case that applicable Privacy laws exceed the standards in this Policy, then we meet those standards. While we adopt a globally uniform approach to Privacy, your legal rights and remedies are exercisable to the extent provided by applicable law in the relevant jurisdiction where you reside.

To manage Teradata’s Privacy program across a complex global landscape of Privacy laws, we have adopted eight generally acceptable Privacy Principles and a Privacy Program Framework that establishes a standard set of criteria, mapped to our various legal privacy requirements. We use the principles of (1) lawfulness, fairness and transparency; (2) purpose limitation; (3) data minimization; (4) accuracy; (5) storage limitation; (6) security; (7) individual rights; and (8) accountability to guide how we process Personal Data. We use the Privacy Program Framework to implement, maintain, assess, and continually improve our Privacy program. Our Code of Conduct annual certification and other Privacy-related training include expectations of and commitments by all Teradata employees, contractors, and business partners to protect data and comply with Privacy laws. We provide additional privacy training as needed, based on role or topic. For example, we train individuals responsible for handling data subject requests on how to respond to individuals asking to exercise their rights under such laws.

Our Supplier Code of Conduct and our Business Partner Code of Conduct incorporate the principles of this Privacy Statement, the Teradata Code of Conduct, global Privacy laws, and standards and the principles of the United Nations Global Compact and the Responsible Business Alliance (“RBA,” formerly the Electronic Industry Citizenship Coalition (“EICC”)) Code of Conduct. For more information, please see our Code of Conduct and Environmental and Social Governance page (see particularly the “Teradata Corporate Social Responsibility Report” linked to that webpage).

Our Role in Processing Personal Data

Teradata typically acts as a data controller with respect to Personal Data that we collect and use for ourselves, as described in this Privacy Statement. Our service providers who handle Personal Data on our behalf typically serve as downstream data processors or sub-processors for us. Teradata also acts as a data controller for any Personal Data provided by customers in the course of doing business with us, such as customer contacts’ names, email addresses, usernames, and usage details of our customers’ use of our platforms

Teradata typically acts as a data processor with respect to any Personal Data we process on behalf of our customers, including Customer Data processed within our platforms. “Customer Data” is typically defined in our agreements as “all data uploaded by Customer to the Teradata Vantage Platform.” Although we generally do not know what is contained in Customer Data, we presume it contains Personal Data by default. Our customers typically serve as the data controller with respect to that Personal Data. Where we serve as a data processor for our customers, it is typically our customers’ responsibility to specify their policies and regulatory compliance requirements, including Privacy compliance. We work with our customers to help ensure the data in their environments is stored, processed, and managed according to their specified contractual requirements. If contracted to do so, Teradata may also function in the role of consultant to our customers. In such cases, Teradata will help customers identify Privacy risks or non-compliance issues we notice in the normal course of business while providing services, hosted offerings, or cloud offerings. However, our customers retain ultimate responsibility for the compliance of their environments. For more information about our roles in processing Customer Data and other Customer Confidential Information, please see our memo How Does Teradata Process Customer Data?

As part of Teradata’s commitment responsibly processing Personal Data, Teradata ensures privacy by design is considered at all stages of the data life cycle and has instituted proactive measures to assess the impact of processing on individuals. Teradata maintains records of processing activities as required under various Privacy laws.